Sunday, March 18, 2018

It's My Fault for Not Going with my Gut Instinct


I spent over 2 hours, yes, I know that's a long time, sorting through photos and deciding which to order for my 'unlimited prints' free promotion (unlimited limit 250 prints). ;) I knew there would be shipping and handling. There was also a '10 free photo magnets' promotion going on as well, so part of my time was spent making magnets for family and friends. 3" magnets. I got all of my selections ready to go, edited and captioned and put in the cart. The cost was close to 60 dollars. Surely that must be a mistake, I thought. Nope, that was the cost of shipping and handling. -_-



I deleted everything in my cart except the magnets, which I ended up paying a little over $20 for (because you know it costs that much to mail 10, 3-inch magnets), and it left me slightly aggravated, but mostly worried.


Almost everything about this company, where I literally have tens of thousands of my photos stored has gone downhill in the last few years. I've noticed it with prints. Some coming back with rainbow streaks on them like the film ink was running out, some entire orders too dark, etc. Yes, I let them know when I had problems. The customer service there used to not be needed often, but when it was it was awesome, now even that is different. These days, I typically need it when I place my orders (which have admittedly gotten fewer because of the diminished quality), and the responses now have a spin, such as 'perhaps your camera flash was not on, or your room was too dark.' Okay, that could be true, IF some of the now-too-dark pictures weren't professional digital downloads which had previously printed perfectly from their company!, AND that fact that they clearly didn't read my message well, because that was noted in the complaint. *sigh*

Then it was the photo books. Clearly the quality changed. Clearly. Yet, I tried again, just in case it was a fluke. Nope, definitely a lesser quality than they'd had years prior. Then an outside perspective came in when my mom asked me if I could get her a photo calendar from the 'old company' I used to use, instead of the 'new one' I had used the last two years (for her annual photo calendar gift). I told her all of the calendars came from the same place. She said she used to love the calendars, but now the letters were hard to read, and the entire quality wasn't near as good. Again...*sigh*

So, why worry? Why not just switch companies? Because despite my initial worries of online storage (many years ago), they became a company I trusted. Everything they made was spot on, and high quality, especially the prints. I began to store my photos with them as a given. I even scanned and stored old photos (pre-digital days). Now with all of these changes, no matter how big of a company they have become, I worry that they are going to fold...and take my pictures with them. Do you know how many hours of downloading and saving it's going to take me to save those precious pictures elsewhere? Tons. Tons of time that I honestly don't have, but am going to have to find. I know, I did it to myself. My initial red flag years ago, was that it's dumb to trust an online source with such precious items. But I duped myself, and began to trust them, and then store my photos there, and only there. It was convenient and it didn't eat up all of my computer space. If only I'd have gone with my gut instincts and saved them to an external hardrive instead.


Live and learn. I'll start the downloading process, and hope they stay alive long enough for me to get through it, because it's going to take many months if not longer, for me to get through them all. And I'll save to an external hardrive (which I will also back up) as well. It's just such a pity there's not an easier way to transfer the pictures. The writing is on the wall though, and it'd be a tragedy for me if they closed, and I did not take such measures now when I have the chance to do so.

Why am I beefing about it here, when I usually do not write negative things at all? Because if the writing is on the wall for you too, and/or you're skeptical about storing your photos online, now is the time to take action. Be proactive and get your photos stored to a safer place, especially if your online source is the only place you have them, or you really do face a bonafide risk of losing them permanently.

27 comments:

alissa apel said...

I have to write about things that are negative at times. It's like a release. Get it out Rosey. It's like therapy.

MikiHope said...

Oh my heavens---I don't have pictures stored except on my hard drive--you better hurry up and save all the important ones--Twitter and Facebook are causing havoc with all businesses right now because of the government crackdown on them (from the political interference with the election process)

Sandee said...

Same thing happened to me with Photobucket. Used them for years and then they wanted an arm and a leg for storing photographs and no third party posting. So many of the photographs on my blog were gone. I'll never use any service again. I keep them in my documents. I hear you.

Have a fabulous day. ♥

Belva said...

Yeah if a wall has writing (besides graffiti) take notice. But who really does? I believe we "all" should pay attention to our gut and our lives could possibly go smoother. Good luck with your pictures, They are precious and priceless.

Pat Hatt said...

When the writing is on the wall, drive a dumptruck through said wall and get the heck out haha gut instinct can take us a long way. I have ignored it a few times and ended up getting kicked in the butt. That's why all this "store on the internet to save space" crap can bite me. It's only as good as long as said spot is running smoothly and up. After that, adios. I use 3 external hardrives, back up the back up the back up.

Hilary Melton-Butcher said...

Hi Rosey = dreadful ... and I do hope you can get most of them downloaded fairly soon - take care and all the best - Hilary

Elephant's Child said...

Sigh. Quality and customer service seem to be the first things to go in the profit making drive.
I hope you can download your precious memories.

-Joan Cajic said...

U need to start saving my stuff properly,I lost s many photos a while back and seems like I didn't learn my lesson. It's good to release some negativity sometimes.

Sarah-Louise Bailey said...

Oh no this is awful! I would be beside myself if I thought I may lose so many memories. I do hope you manage to get them all downloaded before something awful happens :(

A Broom said...

Oh my gosh that is totally dreadfull. I am so sorry. I don't know how I would even respnose to this, and loosing all of those memories and special moments.

My Dee Dee's Diary said...

This is so sad to read. I would have been so upset. I hope you are able to retrieve it all

Miss Pineapple said...

As a professional photographer that has also used the company in the past I completely agree. They bought out one of our professional labs that we pay $$$$ to use and local camera rental shop. The service and quality have both gone down over the years. Which is a shame because I loved all 3 entities separate, but as one giant company, the quality and service have gone down tremendously.

crownthequeen said...

Losing images is so sad - I also have an external harddrive, but they do die with time and you need to plug them in every so often and see if they are still working

Theresa Mahoney said...

That's horrible! I hope you are able to get your photos saved elsewhere in a timely manner. I once lost a year's worth of photos and it is devastating. Jason ended up buying a program that backs up my photos to another server once I load them to my computer (I also leave them on my computer as a fail safe just to have double the protection).

MaLee @ This Blue Dress said...

I know some people don't like negative reviews but I really appreciate when people are completely honest about products and services! Thank you for the honest review!

Rose Mont said...

I have so many pictures. I have to get off my phone because the phone starts acting up. I do save them on an external hard drive but I hate that they are just trapped on that device. I hope my kids like their pictures and appreciate them when they are older. Otherwise it was all for nothing since they are nothe being seen now and just merely captured.

Miss Fely said...

It’s good to let people know what doesn’t work. I need to back up my pictures bc I just lost so many pictures that I had stored on my laptop. I’ll never get those back.

David Elliott said...

It's a crazy world out there. And it's really sad when a company you once trusted you can no longer trust to handle your business. And it's so much worse when it's all about memories and keepsakes of your family.

Five Little Doves said...

Oh no how awful! I hate losing photographs more than anything else! There is nothing worse than losing an image you can't get back.

Chuck said...

Love to read post like this. Very relatable to everybody. I also hope you can download your memories. - Chuck

Kiwi said...

I wish there were better ways to hold onto our pictures like we did in the days before digital. We take way too many photos in modern times to print them all I am sure it would cost of 1000s of dollars to print but yes storage backup for all photos is a must cant trust all of these digital photos companies forever.

Kenya G. Johnson said...

Oh my! I have lost digital files from a crashed computer. Unless you have them in a physical photo album it's scary worrying about losing them. Yeah you definitely have a project on your hands. I hope it is successful.

Ai Sakura said...

Oh dear... I can imagine your frustration. But on the bright side, at least you're starting now before they really close down and you lose all your precious memories stored with them previously! Big hugs..

Ai @ Sakura Haruka

jjmon2012 said...

This online photo storage is great EXCEPT when it is not. My niece was using the cloud on her apple phone. She losted/misplaced her phone she cannot get into the cloud. All of her pictures are lost to her now. So it is something to think about where you store those valuable memories

Zoey said...

I've got my photos on an external hard drive personally because I feel like it's safer for me. Your post just reaffirms that for me.

Gaynell Smith said...

I have tons of photos on my phone, I just head over to walgreens or CVS and print them out and stored them in my photo album. I'm old school here, and I'm okay with it. Thanks Rosey

slehan said...

What a headache for you. I don't take that many pictures and back them up on a couple of flash drives.