I deleted everything in my cart except the magnets, which I ended up paying a little over $20 for (because you know it costs that much to mail 10, 3-inch magnets), and it left me slightly aggravated, but mostly worried.
Almost everything about this company, where I literally have tens of thousands of my photos stored has gone downhill in the last few years. I've noticed it with prints. Some coming back with rainbow streaks on them like the film ink was running out, some entire orders too dark, etc. Yes, I let them know when I had problems. The customer service there used to not be needed often, but when it was it was awesome, now even that is different. These days, I typically need it when I place my orders (which have admittedly gotten fewer because of the diminished quality), and the responses now have a spin, such as 'perhaps your camera flash was not on, or your room was too dark.' Okay, that could be true, IF some of the now-too-dark pictures weren't professional digital downloads which had previously printed perfectly from their company!, AND that fact that they clearly didn't read my message well, because that was noted in the complaint. *sigh*
Then it was the photo books. Clearly the quality changed. Clearly. Yet, I tried again, just in case it was a fluke. Nope, definitely a lesser quality than they'd had years prior. Then an outside perspective came in when my mom asked me if I could get her a photo calendar from the 'old company' I used to use, instead of the 'new one' I had used the last two years (for her annual photo calendar gift). I told her all of the calendars came from the same place. She said she used to love the calendars, but now the letters were hard to read, and the entire quality wasn't near as good. Again...*sigh*
Why am I beefing about it here, when I usually do not write negative things at all? Because if the writing is on the wall for you too, and/or you're skeptical about storing your photos online, now is the time to take action. Be proactive and get your photos stored to a safer place, especially if your online source is the only place you have them, or you really do face a bonafide risk of losing them permanently.