Did you know that a good number of doctor's visits could be conducted effectively without the need to ever step foot in the medical office? It's true. I recently used Amwell to experience first-hand how convenient such a service can be. This digital health practice gives you access to board certified doctors, 24-hours a day, 7-days a week. Whether you're on your smartphone, tablet, or computer, you are now just three clicks away to care. Amwell doctors can diagnose, treat, and even prescribe.
For my first visit with Amwell, I simply sat on the couch, picked up the laptop and signed in. To get started they are going to ask you for some basic but very important information. Name, age, a follow-up phone number, medical history, what medicines you are currently taking, etc. They will also ask which pharmacy is closest to you, and what your insurance company/policy number is for the visit. If you want to skip any of the questions, you are allowed to do so.
At the top of the screen, until it is time to talk to your physician, you will see a note telling you how many patients are ahead of you.
Once the greeter is finished, information facts pop up on the screen for you to see. I thought those were cool and they definitely made the wait time shorter, though the wait time really wasn't that long at all.
You can see my actual screen shot from the doctor's chat. the big picture is my doctor, and the bottom right hand corner is me. Along the right side you will also see a running dialogue of your question and answer session. There is also audio so you can hear the doctor. If you have a microphone you can speak to her/him as well, if you do not, you can use your keypad to converse.
My question was about swimming, and if too much of it could lead to a mild earache afterwards. The doctor informed me wisely that for an earache, the ear would need to be seen in case it was an infection that required antibiotics. I also asked her about chlorine and how to quickly alleviate its ill affects on the eyes. She told me just over-the-counter Visine would be my best option. Because my particular question was not one she could actually help with, she also offered to reimburse the fee it cost me to call. Amazing, right? That's not happening in the face-to-face doctor's office, let me tell you. ;)
I found my doctor easy to relate to, kind, and informative.
I think the Amwell service would be so wonderful for those times when you don't want/have to wait for an appointment. Of course too, it would also be amazing for not having to work your schedule around doctor's office hours. With the doctors readily available 24/7, why would you even want to?
This service gets two thumbs up from me, and I will definitely be using it again. One visit is typically $49 (you will see the timer counting down in the upper-right hand corner for your call time that is still left available). When the time arises that you find yourself wanting/needing to talk face-to-face with a doctor, you can use the following code to get $20 off of your first visit: LOVEAMWELL20 That makes your first visit comparable to or less than a typical co-pay. Subsequent visits have a flat fee of $49.
You can learn more about them by visiting their website. You can also follow along on Facebook and/or Twitter.