Monday, May 13, 2013

Is There a Doctor in the House?


I guess the new trend for doctors, at least in my area, is to take all of your personal information and then tell you, 'I have to check with the doctor,' or 'I have to have the doctor sign off on this before I can accept you as a new patient,' before they will take you in.

My husband has had the same doctor for many years. He's not happy with the front desk, and for good reason. He's waited it out for a couple of years, but nothing's improved, and I have to agree with him they do a pretty lousy job, even though the doctor's good.  In reality, however, you deal with the doctor for a few minutes and deal with the front desk for everything else. If it takes them four or five days to get back with you on a standard request (such as scheduling an appointment), and that doesn't change in a couple of years time, it's time to move on.

Long story short, I called ten or eleven doctors today and finally found one who would just make an appointment for him to come in, but hello old school, I miss you so!! At least for when it comes to finding a new doctor. I'll never understand why everything has to be so difficult. If it's a simple procedure, just leave it simple. Geez.

I'm done ranting now.


66 comments:

  1. I would complain to the doc himself - how does he otherwise know that his staff is lagging? Because of my close association with the medical profession I have learned to be really vocal to get my point across (here, it doesn't pay to be nice, lol).

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    1. It's not a bad idea to let the doctor know. We're def. switching at this point though, but you're right. Maybe some monitoring will help the desk a lot. Thanks for the advice and the visit.

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  2. Hate stupid doctors with a passion, at least mine he's a moron, as many of them are, go in, either want to stuff a pill down your throat or tell you you are fine, idiots, there is my rant lol

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    1. We're hoping to find a good DR. and front desk. Fingers and toes crossed. ;)

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  3. I've a good doctor and can make an appointment, and not sit in the waiting room for hours. The last doctor I had it wasn't the case. I hope the new doctor works out well.

    Have a terrific day. :)

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    1. Thanks, Sandee. Knocking on wood for hubby too. :)

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  4. Ugh, so sorry! I recently switched doctors after being disappointed in mine for the last few visits. I gave him a couple chances, but I just wasn't satisfied with the care and attention I was receiving. Sometimes you have to break up!

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    1. LOL, you're right, sometimes you do. Looking forward to your new Homestead series on Wednesdays!

      http://www.ourneckofthewoods.net/2013/05/new-blog-series-how-we-homestead.html

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  5. Good luck Rosey - NOTHING is the same - and not in a good way either - isn't each generation supposed to make progress lol?
    XOX

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    1. I'm going to think of five things that have changed for the better and I'll get back to you. After I've had time to think. ;) Wait, I thought of one, chalk paint. You love your chalk paint and that wasn't around when I was a kiddo, I'm sure of it.

      Happy Monday, Suzan! :)

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  6. That happens here, too, and it's the stupidest procedure ever.

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    1. I thought it was a fluke with call #1, until it happened on call #2, and #3, lol.

      I'm loving your Sea World posts, Robin!

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  7. Doctors really need to get better about hiring people that can handle their front line. I SO agree with you on this. It's still a customer service position and if you don't have the right people doing the job the doctors are going to find themselves without any patients!

    ¤´¨)
    ¸.•*´
    (¸¤ Lanaya | xoxo
    www.raising-reagan.com

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    1. The people at the front desk really do make a big difference (good or not-so-good).

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  8. Well there are a lot of reasons this is happening. Least of all the doctor. You could talk to him if you ever get in, but who knows. My son and his wife are both doctors and believe m, there are a lot of changes coming down the pike from the top let's say. sandie

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    1. Two doctors? A big high five to you, Sandie. :)

      I believe you about the changes, but in the instance of our family Dr., the gals at the front desk are just lost or lazy, I dunno which. :)

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  9. I'm happy with my kid's doctor. Mine on the other hand is sort of lacking with his bedside manner. The only reason why I haven't switched doctors is that he is 5 minutes away from my work. If I'm sick, have to get a flu shot, whatever I barely have to take time off of work.

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    1. Location, location, location. And 5 minutes, is NICE!

      I'm happy with our pedi. too. Hopefully this new doctor will work out for us too.

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  10. I hear you Rosey. I don't like the Dr or the offce I go to... but am having a hard time finding a new one.

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    1. It's mildly annoying to jump through hoops to find a new one, that's for sure. Good luck with your search!

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  11. I find it very annoying when a doctor won't take appointments and then when you get to his office you have to wait for ages no matter how sick you feel! I hope everything goes fine with your husband's new doctor.

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    1. It is very hard to wait when you're feeling sick, I agree!

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  12. We are in the process of looking for a new doctor. Our doctor is very good, the problem is, she is so busy. The wait to see her is EXCRUCIATING! It is not only a long wait in the office, but to make appointments. We have decided for a long time now that we are too old to be wasting our time waiting...if you know what I mean. Always glad to see you!

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    1. I do. :) Always nice to see you too!

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  13. Hello! Very nice blog and interesting posts, great atmosphere.
      Have a nice day. :)
    Welcome to our blog about photography. +
    I hope you also enjoy it with us.

    Greetings!

    "Do what you love is not even that, but anyway"

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    1. Thanks for the visit, and the compliment too. :)

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  14. Oh Rosey! Is there something pending in your husband's health. Doctors are such a pain, literally. I know that front desk irritation too well. (my elderly disable-delayed brother was my responsibility for the past 9 years and as his health declined - ya, I had to do it all) Doctors are not the most perfect professionals, that's for dang sure.

    Thanks for liking my closet. (hug)

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    1. Nope, nothing pending, he's just had a hurt ankle and once again the big runaround at the desk, so we're switching docs. We did find one and he'll go for a physical there next week. :)

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  15. my daughter is studying to be a nurse practitioner....times have definitely changed!!! and certainly the wave of the future of medicine. and my husband is a med mal trail attorney....he has told me the standards of care have gone downhill like crazy since the inception of obamacare..

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    1. I'm sorry to hear standards are on an all-around downward spiral.

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  16. Greetings my new friend,

    Oh my, what a load of nonsense just to get sorted out with another doctor. Luckily, I don't have to contend with front desk bureaucracy or miscommunication. The universal healthcare system in Britain is by no means perfect, but I've had first class treatment. Hope all goes well for your husband with the new doctor.

    And thank you kindly for linking into my site. I shall now add my icon to your site.

    All the best,

    Gary :)

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    1. I'm glad you have no such worries, the red tape just seems so unnecessary for things that should be as simple as, 'Okay the doctor can see you next week at 10 o'clock.'

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  17. I love our doctor! We've been going to him for a long time and can get in to see him with ease. Unfortunately, he developed Parkinson's disease, so he shakes a little and his speech is not always clear. He spends time with us and is thorough, but I don't think he gets a lot of new patients because of stupid prejudices. Having been with him for a long time, I know he's wonderful. It's nice to be able to see him when I want, but I do feel bad for him. If people only knew how great he is . . . I've got the best situation of all!

    http://joycelansky.blogspot.com

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    1. You are lucky! Sorry to hear about your doctor though, prejudices do come out in many different forms, don't they?? :(

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  18. It happens here too and luckily for me, we've recently found a great doctor who has just set up his clinic in our neck of the woods which means it'll take some time before his waiting room fills up.

    Looks like the google chrome problem is resolved!! Phew! I hate IE!

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    1. Glad you have a new doctor close by, and thanks for visiting even when Chrome wasn't allowing you too. That was really nice of you!

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  19. This is very frustrating isn't it!?!? I called a few doctors a couple weeks ago (looking to finally get a family doctor) and a lot of them weren't even accepting new patients!

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    1. I heard that a couple of times when calling around too.

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  20. Finding a place that has both is a myth

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    1. Clearly I don't know what's going on behind the scenes, but from a patient's perspective, I don't think scheduling an appointment should be so overly difficult. It's almost comical. Almost. ;)

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  21. Wish you luck, not an easy task at all

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    1. Crossing our fingers it's all worked out. :)

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  22. It's so true. It's such a process and so maddening!

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    1. Maddening is a good word, and totally applicable here. ;)

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  23. We use doctors on base for most things, and we honestly haven't had many problems. Because of my husband's job, there are only a few that he can see, and he's not at all impressed with the one he's been seeing lately, but he's been happy enough with the others. I haven't seen the one I'm currently assigned, so I can't comment on her, but I really liked the last one I had (but he has since PCS'ed, since they get orders a lot more frequently than we do apparently).

    However, when I saw my surgeon after my surgery a few weeks ago, he said that it was nearly impossible to find a doctor accepting new patients in town now. He had been trying to get one of his patients into a regular primary care doctor for 2 days then, and hadn't had any luck, and had called almost everyone he knew.

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    1. That's amazing that a surgeon cannot find an opening, and terrible too, for the patient who needs a doctor.

      Happy Anniversary to you, btw! :)

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  24. Doctors are a sore subject with me. I kept mine for over 12 years and finally decided ENOUGH! I never, and I mean NEVER left the office without having been there for 2 to 3 hours, only to have the doctor rush in and scoot me out 5 minutes later. I just always thought that was the way it went even though my husband was telling me no. I had to see a few other doctors when I got sick and really then saw that wasn't a normal wait time. Decided to change doctors and so glad I did!

    Hope you find a good doctor for your hubby soon!

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  25. it's sad how doctors will lose their patients not because of them but because of the people that works for them...i would have complained to the doctor himself...

    one time, i was charged for something that i'm not supposed to be paying only because the people in the doctor's office failed to present me a certain form and have me sign..
    so, i wrote a letter to the doctor with "personal" written on the envelope, otherwise that letter would have not reached him personally...and good thing was we agreed and that i don't have to pay for that charge...

    goodluck rosey! huggies♥
    rea

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    1. That's a good idea to mark it as personal, thank you Rea!

      I'm glad your situation ended up working out.

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  26. I agree, it seems like the difficulty seems to be rising on even the simplest of things regarding the health system.
    -Jamie
    ChatterBlossom

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    1. If it's simple, just keep it simple. It's a waste of time, money, and patience to complicate it for no reason.

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  27. The more I get to know more fashion bloggers the more I think there are no more fashion rules. It is like "anything goes" - well as long at it looks good, right? hahahaha

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    1. You always look great because you're so happy! You could wear burlap and look perfectly fine!

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  28. I agree with you. It's kinda like drive through health care these days. I am glad I've been able to keep the same doctor for years. The kids have had the same doctor now going on 12 years....

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    1. Nice! I like happy stories, it means there's hope, lol. :)

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  29. broxtons pediatrician is a dr office of like 7 doctors, so you just see one of them... after this past visit, we will request ANY BUT the one we saw... i hate to not feel comfortable with the doctor

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    1. That's great that there's 6 of 7 that you like, it probably allows for quick scheduling too when there are so many doctors on staff.

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  30. I agree. You give them enough time to clean up customer service and if not, then you just have to move on.

    I know the hard time it takes to find a doctor. It took me almost 6 months to find one here (obgyn) to check me out! And yes, the waste of time giving your information and they know they have no space to take you in. Sigh.

    I hope the one you found will be a sturdy one for your family.

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    1. What strikes me as funny now is a good number of the offices didn't call back, though they said they would. And my husband is healthy. Ah well, not the place we want to be anyway if they're already not keeping good on their word.

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  31. 20th century customer service sucks! Period... When you do find services in any field that you like, better hold on to em'. They are a rare find. Hope you'll be happy with the new doctor.

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    1. I was thinking too that I hope this Dr. works out all around and we can just keep her.

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  32. oh, i am so glad you found a dr/office that will see your hubby right away! i'm with ya on wishing it was old school more often. steve and i dealt with this a lot in the beginning of our quest for a family.
    i hope the mr is feeling better. happy to be catching up.
    thinking of you and sending lots of love your way, rosey! xoxo
    maria

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    1. You're sweet, Maria. He just had a hurt ankle, but he's due for a physical so we found the new DR. to set that up. Glad you found your Doc, now crossing fingers and toes we've found ours too (we'll see next Wed). Sending lots of happy thoughts and hugs back to you, and your sweet little new one too. :)

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